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Your rights

Statutory warranty & guarantee

What applies if something is wrong with your car? Here we explain the difference between the statutory warranty and the manufacturer’s guarantee.

Statutory warranty

More about legal and commercial guarantees
EU notice “Legal guarantee” (shown in German): A minimum two-year legal guarantee of conformity applies to goods sold in the European Union. Some countries apply a longer period. A shorter period may apply to second-hand goods, but not less than one year. Consumers can exercise their rights if the goods do not match their description or do not work as intended. Sellers are liable for any lack of conformity that existed at the time of delivery and becomes apparent within the guarantee period, and must offer free repair or replacement and, in certain cases, a price reduction or a full refund. What to do: 1. Report the problem to the seller as soon as possible. 2. Provide proof of purchase. More information: europa.eu/youreurope/garantien

Harmonised notice pursuant to Annex I of Implementing Regulation (EU) 2025/1960. The official graphic is shown in German. More about legal and commercial guarantees

The statutory warranty is your legal claim against us as the seller. If the vehicle is defective at the time of handover, you can first demand subsequent performance – i.e. repair or replacement. If this fails, you can reduce the purchase price or withdraw from the contract and, where applicable, claim damages. The statutory warranty is free of charge for you and cannot be excluded for consumers.

If a defect becomes apparent within one year of handover, it is presumed to have existed at the time of handover.

Used vehicles

For used vehicles, the limitation period for consumer claims for defects is one year from handover, in accordance with our terms of sale. The shortened period must be expressly agreed; without such an agreement, the statutory period of two years applies.

Manufacturer’s guarantee

The guarantee is a voluntary, additional benefit – usually provided by the manufacturer. It applies in addition to the statutory warranty and does not restrict it. The scope, duration and conditions are set by the guarantor (e.g. mileage limits, servicing according to manufacturer specifications).

EU guarantee label

Since 27 September 2026, we have marked new cars for which the manufacturer grants a durability guarantee of more than two years at no extra cost with the harmonised EU guarantee label. On the vehicle page you first see the short form showing the guarantee period; clicking or tapping it opens the full label in the EU format with manufacturer, model and duration. Dealer guarantees and guarantees of up to two years do not receive a label.

Further information

The European Commission provides detailed information on statutory warranties and guarantees: Your Europe – Guarantees and returns (new window)

Questions about a specific vehicle? Give us a call: 03361 30 10 76